Privacy Policy – Plan the ideal layout for every inch of your garden space.

1. Introduction

Welcome to Outdoorplotpro. We respect your privacy and handle personal information in accordance with applicable data protection legislation, including Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties and, where applicable, the UK General Data Protection Regulation and the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, disclose and manage personal information when you visit www.outdoorplotpro.com, enquire about our services or place an order for personalised garden layout improvement and outdoor space planning services.

2. Data Controller and Contact Details

Outdoorplotpro is operated by the following business entity, which is responsible for the processing of personal information described in this policy.

Legal Business Name: BECERRIL LIMPIEZA Y JARDINERÍA, S. DE R.L. DE C.V.

Registration Number: BLJ230323KD8

Business Address: Ejército Nacional 373, Piso 4, Oficinas 401–402, Col. Granada, Miguel Hidalgo, CDMX, C.P. 11520, Mexico

Email: shift@outdoorplotpro.com

Telephone: +52 5515154727

Website: www.outdoorplotpro.com

3. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Contact details: Name, email address, telephone number and correspondence address where required.
Enquiry information: Details of your garden, requested improvements, service location, preferences and project requirements.
Order information: Order references, quotations, agreed service scope, appointment arrangements and relevant communications.
Payment records: Deposit amounts, outstanding balances, transaction references, payment status and related accounting records. Full payment card details are handled by the relevant payment service provider where applicable.
Website usage information: IP address, browser type, device information, access times and interaction records, where collected through website logs or permitted tracking tools.
Communication preferences: Your choices concerning marketing messages and optional website cookies.

Please provide only the information reasonably necessary to process your enquiry or order.

4. How We Use Personal Information

We process personal information for the following purposes:

To respond to enquiries and prepare service quotations.
To assess requested garden layout improvements and establish the agreed scope of work.
To process orders, record deposits, calculate outstanding balances and administer payments.
To arrange appointments, coordinate service activities and communicate changes to agreed arrangements.
To manage cancellation requests, refund enquiries and customer complaints.
To maintain business, accounting and transaction records where required by law.
To maintain website functionality, review service enquiries and identify technical problems or suspected misuse.
To comply with applicable legal obligations and establish, exercise or defend legal claims.
To send promotional communications where the required consent or other lawful basis has been obtained.

We do not use personal information for purposes incompatible with those described above without providing further information and obtaining consent where required.

5. Legal Grounds for Processing

Where the GDPR applies, personal information is processed on one or more of the following grounds:

Contractual necessity: To respond to a request made before entering into a contract and to perform an agreed service.
Legal obligations: To meet applicable accounting, tax, record-keeping and other statutory requirements.
Legitimate interests: To administer business records, respond to customer enquiries, maintain website operations and establish or defend legal claims, provided these interests do not override your rights and freedoms.
Consent: To process information for optional purposes where consent is required, including certain cookies and promotional communications.

Where consent is the applicable legal ground, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

6. Website Prices and Deposit Records

Prices displayed on our website represent deposits towards the selected services and are not the full service fee unless expressly stated otherwise.

We process relevant order and payment information to record the deposit received, communicate the total agreed service fee, calculate the outstanding balance and administer the agreed service.

The amount payable, deposit terms and remaining balance are communicated before the order is confirmed. Payment records may be retained for accounting, legal compliance and the management of order-related enquiries.

7. Disclosure of Personal Information

We may disclose relevant information to the following categories of recipients where necessary and lawful:

Service providers supporting website hosting, business email, order administration and data storage.
Payment service providers handling payment processing and transaction records.
Professional advisers, accountants and legal representatives where required for legitimate business or legal purposes.
Public authorities, regulators or courts where disclosure is required by law or necessary to establish, exercise or defend legal claims.

Recipients are provided with information appropriate to their role and the purpose of the disclosure. Where required, contractual arrangements and other applicable safeguards will be used to govern the handling of personal information.

We do not sell personal information to third parties for their independent marketing purposes.

8. International Data Transfers

Our business is based in Mexico, and customers may access our services from European countries. Personal information may therefore be processed or accessed in more than one country, depending on the service providers involved.

Where the GDPR applies to a transfer of personal information outside the European Economic Area, the transfer will be carried out using a legally recognised transfer mechanism where required, such as an applicable adequacy decision or the European Commission’s Standard Contractual Clauses, together with any additional measures required by law.

Transfers and disclosures will also be handled in accordance with applicable Mexican data protection requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including the administration of enquiries and orders, the handling of complaints and the fulfilment of legal record-keeping obligations.

Retention periods depend on the type of information, the nature of the transaction, applicable limitation periods and statutory requirements.

When personal information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law, subject to any lawful obligation to retain it.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences and understand website usage.

Where applicable law requires consent for non-essential cookies, those cookies will be used only after the required consent has been obtained. You may manage your preferences through the website’s cookie settings and, where appropriate, your browser settings.

Disabling certain cookies may affect some website functions. Further information about the cookies used, their purposes and retention periods should be provided through our cookie notice or cookie settings.

11. Your Data Protection Rights

Depending on your location and the applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of information where the relevant legal conditions are met.
Request restriction of processing in circumstances provided by law.
Object to certain processing activities, including direct marketing.
Request a portable copy of eligible information where applicable.
Withdraw consent where processing relies on consent.
Lodge a complaint with the competent data protection authority.

Under Mexican law, you may also exercise the applicable ARCO rights: access, rectification, cancellation and opposition.

These rights are subject to applicable legal conditions and exceptions. For example, certain transaction records may need to be retained to meet statutory obligations.

To submit a request, email shift@outdoorplotpro.com with the subject line Data Protection Request. Please describe your request and provide sufficient information for us to identify the relevant records. We may request proportionate information to verify your identity before acting on the request.

Requests will be handled within the time limits prescribed by applicable law.

12. Marketing Communications

We may send service-related messages concerning quotations, appointments, orders, payments and changes to agreed arrangements where necessary.

Promotional emails will be sent only where a lawful basis exists and any required consent has been obtained. You may unsubscribe from promotional communications at any time using the available unsubscribe option or by contacting us directly.

Opting out of promotional messages will not prevent us from sending communications necessary to administer an existing order or comply with legal obligations.

13. Protection of Personal Information

We apply administrative, organisational and technical measures appropriate to the nature of the personal information we process and the risks associated with that processing.

Access to personal information is limited according to business requirements. Relevant service providers are selected and managed in accordance with applicable obligations.

Where a personal data breach triggers a legal notification obligation, the relevant individuals and authorities will be notified as required by applicable law.

14. Children’s Privacy

Our services are intended for adults arranging garden improvement and outdoor space planning services. We do not knowingly collect children’s personal information for independent marketing purposes.

Where information relating to a child is necessary for a legitimate service-related purpose, it must be handled in accordance with applicable consent, representation and data protection requirements.

15. External Websites

Our website may contain links to external websites. Their privacy practices are governed by their respective policies. We encourage visitors to review those policies before submitting personal information to an external website.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our processing activities, website functions or applicable legal requirements.

The revised version will be published on this page with an updated revision date. Where a change requires notification or consent under applicable law, the relevant procedure will be followed.

17. Contact Us

For questions about this Privacy Policy, personal information processing or the exercise of your data protection rights, please contact us using the details below.

Brand: Outdoorplotpro